Technical Support Request Form
Due to a change in the company's operating procedures, all technical support requests will need to be initiated by first filling in the form below. When completed, place into the Information Management inbox (also known as the wastebasket).
COMPUTER PROBLEM SELF-REPORT FORM
1. Describe your problem: __________________________________________
2. Now, describe your problem accurately: ______________________________
3. Speculate wildly about the cause of the problem: _______________________
4. Problem Severity:
A. Minor ___ B. Minor ___ C. Minor ___ D. Trivial ___
5. Nature of the problem:
A. Locked Up ___ B. Frozen ___ C. Hung ___ D. Shot ___
6. Is your computer plugged in? Yes ___ No ___
7. Is it turned on? Yes ___ No ___
8. Have you tried to fix it yourself? Yes ___ No ___
9. Have you made it worse? Yes ___
10. Have you read the manual? Yes ___ No ___
11. Are you sure you've read the manual? Yes ___ No ___
12. Are you absolutely certain you've read the manual? No ___
13. Do you think you understood it? Yes ___ No ___
14. If 'Yes', then why can't you fix the problem yourself? ________________________
15. How tall are you? Are you above this line? ________________________________
16. What were you doing with your computer at the time the problem occurred? ___________________________________________________
17. If 'nothing', explain why you were logged in: ___________________
18. Are you sure you aren't imagining the problem? Yes ___ No ___
19. How does this problem make you feel? ___________________________
20. Tell me about your childhood: ___________________________________
21. Do you have any independent witnesses of the problem?
Yes ___ No ___
22. Can't you do something else, instead of bothering me? Yes ___
Technical Support Request Form
- Got2BeFree
- Posts: 91
- Joined: Saturday 26th November 2016 2:52am
- Location: Lost
Technical Support Request Form
sholzy
I'm wondering around lost in the past, not knowing where the present is.
I'm wondering around lost in the past, not knowing where the present is.
Re: Technical Support Request Form
That might actually had helped quite a few times in my experience ![Smile :)](./images/smilies/icon_e_smile.gif)
![Smile :)](./images/smilies/icon_e_smile.gif)
Re: Technical Support Request Form
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
You made me laugh!
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
Unfortunately, when I was doing service i often encountered minor problems turned into post-tornado pictures...
I guess 75% of the questions, appear in real life as "Major trouble".
Years ago, when I first encountered the meaning of RTFM, I laughed. Then I started providing computer service and the laughing, went away...
It's sad, but nevertheless, true...
“The only thing necessary for the triumph of evil is for good men to do nothing.”― Edmund Burke;
It's easy to die for an idea. It is way harder to LIVE for your idea! (Me)
It's easy to die for an idea. It is way harder to LIVE for your idea! (Me)